Question 1

Does KHELNAR DOKAN have a physical store?

Accepted Answer

No, we're online only for now.

Question 2

What does KHELNAR DOKAN mean?

Accepted Answer

“The Toy Shop” in Bangla. It says plainly what we are: a shop for toys worth a child's time.

Question 3

How long will my order take to arrive?

Accepted Answer

Usually 5–7 business days depending on where you are. We'll send tracking once it ships.

Question 4

What payment methods do you accept?

Accepted Answer

Cards, mobile banking, and cash on delivery where available.

Question 5

How do I know a toy is right for my child's age?

Accepted Answer

Every listing carries an age range from the maker, and we say when we think it runs young or old. Age labels are mostly about small parts and safety, not skill, so treat them as a floor rather than a target.

Question 6

How do I know the oil is genuine and natural?

Accepted Answer

Your hands are the best judge. A well-made toy feels solid, has clean edges and no loose parts, and its paint or print does not lift under a fingernail. Cheap copies smell strongly of plastic, flex where they should not, and are always oversold. If you want to be sure, look at the material, the joins, and who actually made it. That'll tell you everything.

Question 7

Do toys come with a warranty?

Accepted Answer

Anything electronic or motorised carries the maker's own warranty, which we pass on to you with the order. Simple toys have no warranty, but a manufacturing fault is always ours to fix.

Question 8

How long will a toy last?

Accepted Answer

That depends far more on the build than the price. The toys we stock are chosen to survive daily play, not a week of it.

Question 9

Do your products come in original packaging?

Accepted Answer

Yes, everything ships sealed in the maker's own packaging, exactly as it comes to us.

Question 10

Why did my child lose interest in a toy another child loves?

Accepted Answer

Temperament, age and what they are already into all change how a toy lands. That is just how play works.

Question 11

How should I clean a toy?

Accepted Answer

Wipe hard plastic and wood with a damp cloth and mild soap, then dry it. Soft toys go in a laundry bag on a cold gentle cycle unless the label says otherwise.

Question 12

Can I return a toy if my child does not like it?

Accepted Answer

Yes, but you'll need to follow our return policy to be eligible.

Question 13

What should I do if there's a problem with my order?

Accepted Answer

Just message us. Wrong item, damaged box, missing part, anything like that, and we'll sort it out.

Questions,
answered.

Before you order

About the products

Wearing it

Returns & issues

Still have a question?

Questions,answered.