Try first,
then decide.

Open the box in front of the rider and look the toy over. If it is what you expected, keep it and pay cash on delivery.

There is no charge for looking, and no pressure to keep it.

Because we deliver cash-on-delivery, you can decide at the door. If the toy is not what you expected, hand it straight back to the rider and pay nothing for it.

If you have already paid and want to return an eligible item, let us know within 1 day of delivery and we will arrange it.

The toy must be unused, with its packaging and any seals intact. We cannot accept a toy that has been played with, for hygiene and safety reasons.

Batteries, if they were included and opened, are not returnable.

If your order arrives damaged, broken, or different from what you ordered, check it in front of the rider and tell us within 1 day. We will replace it or make it right at no extra cost to you.

Most of our orders are cash-on-delivery, so in most cases there is nothing to refund, since you simply do not pay for a toy you hand back. The delivery charge is non-refundable. Where a refund does apply, we process it within 7 days through the same method you used.

Call or email us with your order number and the reason for the return. We will guide you through the next steps and arrange pickup or exchange where needed.